KNOW YOUR RIGHTS!

YOUR RIGHTS

AS A TAXI DRIVER YOU HAVE THE RIGHT TO:

Decide on the route
Refute multiple hiring
Have the radio on or off
Have the air conditioning on or off
See the driver’s photo identity card

YOUR DRIVER SHOULD:

Be courteous and helpful
Know and obey all the traffic laws
Be neat, clean and tidy
Be wearing a uniform

YOUR TAXI SHOULD BE

Smoke free
Clean and tidy
Well maintained

YOUR RESPONSIBILITIES

AS A TAXI USER YOU MUST:

Pay the correct fare, including any tolls and booking fees
Not eat, drink or smoke in the taxi
Not swear or act in an offensive way
Wear a seatbelt, and ensure any person under your control who is under 16 years old is wearing a seatbelt or the restraint which is properly adjusted and securely fastened. Please let the driver know if you need change from $50 or more.
Your driver can refute to take you if you are drunk, on illegal drugs or unable to pay the estimated fare.
If you make a mess or dame the taxi, the driver can charge you up to $120 for the cost of cleaning up or costs applicable to damages caused.

ASSISTANCE ANIMALS

Under the provisions of Regulation 64 (1) of the Point to Point Transport Regulation (2017) a taxi driver is not allowed to refuse to carry assistance animal including guide dogs.

Severe penalties apply