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Taxi Bureau Services for Seamless Fleet Management and 24/7 Dispatch Support

White Label Call Center Services for Taxi Companies – Boost Efficiency and Excellence in Bookings, Dispatch, and Customer Calls

We offer tailor-made, professional support solutions designed to enhance your taxi company’s operations.

 

Our advanced call center services are ready to integrate seamlessly with your existing systems, allowing you to focus on growing your business while we handle your customer interactions with expertise.

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Brand Consistency

With our white label services, your brand remains at the forefront. We operate under your brand name, ensuring that every customer interaction is consistent with your company's image and values.

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24/7 Availability

We offer round-the-clock support, so your customers can reach you anytime, anywhere. Whether it’s peak hours or late nights, our call center is always ready to assist.

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Scalable Solutions

Our services are flexible and can be scaled according to your needs. Whether you’re a small local company or a large enterprise, we have the resources to match your requirements.

How It Works

Functionality You Will Love

01

Seamless Integration

We integrate our call center operations with your existing systems and processes to ensure a smooth transition and minimal disruption

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03

Training and Support

We provide comprehensive training for our team to handle your business’s unique requirements and ongoing support to address any issues.

02

Customization

Our services are tailored to fit your specific needs. From customizing scripts to setting up specialized protocols, we ensure our services align perfectly with your business.

04

Ongoing Improvement

We continuously monitor performance and gather feedback to enhance our services, ensuring your customers always receive the best experience.

Partnering with Legion Cabs for our call center operations has been a transformative experience. Their team delivers exceptional service under our brand, allowing us to focus on growing our business. The seamless integration and 24/7 availability have been invaluable.
Legion Cabs' white label call center has exceeded our expectations. Their professionalism and attention to detail have significantly improved our customer interactions. The cost savings and scalability they offer have been a game-changer for our operations.
We've seen remarkable improvements in customer satisfaction since switching to Legion Cabs' call center services. Their advanced technology and detailed reporting have helped us make informed decisions and enhance our overall efficiency. Highly recommended!

Experience the Legion Cabs Difference

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Cost Savings

Outsourcing your call center needs to Legion Cabs can significantly reduce costs associated with hiring, training, and managing an in-house team. Our services offer a cost-effective solution with predictable monthly expenses.

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Enhanced Customer Experience

Our professional call center team delivers exceptional customer service under your brand name, ensuring consistent, high-quality interactions that boost customer satisfaction and loyalty.

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Increased Operational Efficiency

By outsourcing call center operations to us, you can streamline your processes and reduce operational overhead. This allows your in-house team to focus on core activities while we manage bookings, inquiries, and support.

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Get In Touch With Us Today

Speak to a Legion Cabs Business Consultant today on (02) 9273 4432 or fill in the form to get started.

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Our Partnerships

ASK US ANYTHING

We’ve Got the Answers You’re Looking For

  • What is Legion Cabs?
    Legion Cabs is a premier taxi service committed to providing reliable and efficient transportation solutions. We operate a fleet of well-maintained vehicles with professional drivers, ensuring a safe and comfortable journey for our passengers.
  • How do I book a Legion Cab?
    Booking a Legion Cab is easy! You can either call our hotline at 13 14 51 or use our user-friendly mobile app, available for download on both iOS and Android platforms. Simply input your location, destination, and preferred time, and you're good to go.
  • What areas does Legion Cabs serve?
    Legion Cabs operates in Sydney. We strive to cover a wide range of locations to ensure our customers have access to reliable transportation services whenever and wherever they need them.
  • Are Legion Cabs available 24/7?
    Yes, Legion Cabs operates 24 hours a day, 7 days a week. Whether you need an early morning ride to the airport or a late-night pickup, we are here to serve you around the clock.
  • How do I pay for my Legion Cab ride?
    Legion Cabs accepts various payment methods, including cash, credit/debit cards, and mobile payments through our app. Choose the option that suits you best and enjoy a hassle-free payment experience.
  • Can I book a Legion Cab in advance?
    Absolutely! Legion Cabs offers advanced booking options, allowing you to schedule a ride for a specific date and time. This is especially useful for airport transfers, important meetings, or any other pre-planned journeys.
  • Are Legion Cabs wheelchair accessible?
    Yes, we strive to make our services accessible to everyone. Please let us know your specific needs when booking, and we will do our best to provide a wheelchair-accessible vehicle for your convenience.
  • What safety measures does Legion Cabs have in place?
    Legion Cabs prioritizes passenger safety. Our drivers undergo thorough background checks, and all vehicles are regularly inspected for safety. Additionally, our app allows you to share your ride details with a friend or family member for added security.
  • How do I provide feedback or file a complaint?
    We welcome your feedback! You can submit your comments, suggestions, or complaints through our website, app, or by contacting our customer support team at 13 14 51. We appreciate your input as we continuously strive to improve our services.
  • Can I track the Legion Cab I've booked in real-time?
    Yes, Legion Cabs provides a real-time tracking feature through our mobile app. Once your ride is confirmed, you can monitor the location of your assigned cab, estimated arrival time, and other trip details right from your device.
  • Are Legion Cabs pet-friendly?
    Legion Cabs understands that pets are a part of the family. While pets are generally welcome, we recommend notifying the driver in advance to ensure they are comfortable with the arrangement and can accommodate your furry friend.
  • Do Legion Cabs offer corporate accounts for businesses?
    Absolutely! Legion Cabs provides corporate account services for businesses looking for efficient and reliable transportation solutions. Contact our corporate accounts team at [insert email/phone number] to discuss your company's specific needs.
  • What should I do if I left something in a Legion Cab?
    If you realize you've left an item in a Legion Cab, please contact our Lost Property department at (02) 9273 4444. Provide details about your trip, and we'll do our best to locate and return your belongings.
  • Are Legion Cabs environmentally friendly?
    Legion Cabs is committed to sustainability. While our fleet consists of traditional vehicles, we are actively exploring and implementing eco-friendly alternatives, such as hybrid and electric vehicles, to reduce our environmental impact.
  • Can I book a Legion Cab for a group or special event?
    Certainly! Legion Cabs offers group booking options and can accommodate special events. Contact our Booking department at 13 14 51 to discuss your requirements and ensure a seamless transportation experience for your group.
  • How are Legion Cab fares calculated?
    Legion Cab fares are generally calculated based on a combination of factors, including distance, time, and any additional services requested. You can view the estimated fare on our app before confirming your booking, ensuring transparency in pricing.
  • Are Legion Cabs insured?
    Yes, Legion Cabs prioritizes passenger safety, and all our vehicles are insured. In the rare event of an incident, our insurance coverage provides protection for both passengers and drivers.
  • Can I cancel my Legion Cab booking?
    Yes, you can cancel a booking through the app or by contacting our customer support. Please note that cancellation fees may apply, and it's recommended to cancel well in advance to avoid any charges.
  • How do I become a Legion Cabs driver?
    If you're interested in joining our team of professional drivers, please visit our website or contact our Driver Recruitment department at (02) 9211 2300 for information on the application process and requirements.
  • Are Legion Cabs equipped with child seats?
    Yes, Legion Cabs offers child seats upon request. When booking your ride, let us know the age and weight of your child, and we'll ensure the appropriate child seat is available for a safe and comfortable journey.
  • How can I provide a tip to my Legion Cab driver?
    Legion Cabs values exceptional service. While tips are not mandatory, they are appreciated. You can provide a tip in cash directly to the driver or add it to your fare when paying through the app.
  • Can I change my destination during the ride?
    Yes, you can change your destination during the ride. Please inform your driver of the change, and they will adjust the route accordingly. Keep in mind that fare adjustments may apply based on the updated trip details.
  • Is there a minimum age requirement for passengers traveling alone?
    Legion Cabs welcomes passengers of all ages. However, for the safety of minors traveling alone, we recommend that children under a certain age be accompanied by an adult. Check our policy or contact customer support for specific details
  • Can I request a specific type of vehicle, such as a sedan or SUV?
    Yes, you can specify your preferred vehicle type when booking through the app. Options may include standard sedans, SUVs, and more. Please note that availability may vary based on your location and demand.
  • Are Legion Cabs involved in community initiatives?
    Yes, Legion Cabs takes pride in being an active member of the community. We participate in various local initiatives, sponsor events, and contribute to charitable causes. Follow our social media channels for updates on our community involvement.
  • How does Legion Cabs handle customer privacy?
    Legion Cabs takes customer privacy seriously. We adhere to strict privacy policies to safeguard your personal information. For details on how we handle data, please refer to our Privacy Policy on our website.
  • Are Legion Cabs available for long-distance trips or out-of-town journeys?
    Legion Cabs primarily serves local areas, but we also offer long-distance trips. Contact our customer support team to discuss your specific requirements, and we'll do our best to accommodate your needs.
  • What COVID-19 safety measures are in place with Legion Cabs?
    Legion Cabs prioritizes the health and safety of both passengers and drivers. We have implemented rigorous cleaning protocols for vehicles, encourage contactless payments, and adhere to local health guidelines. Stay informed about our COVID-19 safety measures through our app and website.
  • Can I request multiple stops during my Legion Cab ride?
    Yes, you can request additional stops during your ride. Please communicate your stops to the driver in advance, and they will adjust the route accordingly. Keep in mind that additional time and distance may affect the fare.
  • How can I report a problem with the Legion Cabs app?
    If you encounter any issues with the Legion Cabs app, please contact our technical support team at (02) 9211 2300. They will assist you in resolving the problem and ensure a smooth booking experience.
  • Does Legion Cabs offer airport transfers, and can I pre-book them?
    Legion Cabs provides reliable airport transfer services. You can pre-book airport transfers through our app or by contacting our hotline at 13 14 51. Ensure you provide accurate flight details to allow for timely pickups and drop-offs.
  • What happens if my Legion Cab is late for a scheduled pickup?
    Legion Cabs strives for punctuality, but in the rare event of a delay, our app provides real-time tracking so you can monitor your cab's location. If you face significant delays, contact our customer support for assistance.
  • How are customer reviews and ratings handled for Legion Cabs?
    Legion Cabs values customer feedback. After each trip, you can rate your experience and provide comments through the app. We use this feedback to continually improve our services and ensure a high level of customer satisfaction.
  • What measures does Legion Cabs take to ensure driver professionalism?
    Legion Cabs conducts thorough background checks on all drivers to ensure professionalism and reliability. We prioritize customer safety and satisfaction, and our drivers are trained to provide courteous and efficient service.
  • Can I pre-select my preferred Legion Cab driver?
    While Legion Cabs cannot guarantee a specific driver, you can note your preferred driver in the app's comments section when booking. We'll do our best to accommodate requests, but availability is subject to scheduling and driver assignments.
  • Does Legion Cabs offer a ride-sharing service?
    Legion Cabs primarily operates as a traditional taxi service. However, we are actively exploring options for ride-sharing features to provide more diverse transportation solutions. Stay tuned for updates on new services and offerings.
  • Are Legion Cabs fares consistent, or do they vary based on demand?
    Legion Cabs aims to offer transparent and consistent pricing. However, during peak hours or high demand periods, dynamic pricing may apply. The app will provide you with the estimated fare before confirming your booking.
  • Can I schedule a Legion Cab to pick up or drop off items I purchased?
    Yes, Legion Cabs can assist with parcel and item delivery. Contact our customer support to discuss your specific requirements, and we'll arrange for a suitable vehicle to transport your items securely.
  • What accessibility features are available for passengers with special needs?
    Legion Cabs is committed to providing accessible transportation. We offer features such as wheelchair-accessible vehicles and trained drivers to assist passengers with special needs. Please inform us of your requirements when booking to ensure a seamless experience.
  • What documents do I need?
    To get started you’ll need the following documents: Your driver’s license Your ABN (you must be GST registered) A passport quality photo of yourself Your taxi license If you don't have your Taxi License please visit TRANSPORT FOR NSW.
  • Does it cost anything to join Legion Cabs?
    It’s totally free of charge to join Legion Cabs as a driver.
  • Do I need training to drive with Legion Cabs?
    You must undertake induction training to drive with us. Induction training is free and undertaken online.
  • Do I need my own car?
    If you don’t have your own car to drive, we can assist you in finding an Operator to drive for.
  • Do I need insurance?
    Yes. All taxis must be insured to operate.
  • Can I choose my working hours as a Legion Cabs operator?
    Yes, Legion Cabs offers flexible working hours to its operators. You have the freedom to choose your own working hours based on your schedule and preferences.
  • What should I do in case of an accident or emergency while on duty?
    In the event of an accident or emergency, prioritize your safety and the safety of your passengers. Immediately contact emergency services if necessary. After ensuring everyone's safety, please report the incident to Legion Cabs as soon as possible so that we can provide you with the necessary support and assistance.
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