START

Hiring Charge

$3.60 or $6.10

10pm – 6am Fridays, Saturdays and nights before public holidays.

Standard $2.50 fee applies for booked jobs only

DURING

$2.29 per km
Day 6am – 10pm (Rate 1)

$2.73 per km
Night 10pm – 6am (Rate 2)

OR

94.4c per minute
Waiting or travelling under 26km/h

TOLLS

Tolls and charges that apply to your journey will be added to your fare.

A Passenger Service Levy of $1.10 (inc GST) will be added to your fare for a taxi service for which the levy is payable, from 1 February, 2018

YOUR RIGHTS

As a taxi user you have the right to:

• Decide on the route
• Refute multiple hiring
• Have the radio on or off
• Have the air conditioning on or off
• See the driver’s photo identity card

Your driver should:

• Be courteous and helpful
• Know and obey all the traffic laws
• Be neat, clean and tidy
• Be wearing a uniform

Your taxi should be:

• Smoke free
• Clean and tidy
• Well maintained

YOUR RESPONSIBILITIES

As a taxi user you must:

• Pay the correct fare, including any tolls and booking fees
• Not eat, drink or smoke in the taxi
• Not swear or act in an offensive way
• Wear a seatbelt, and ensure any person under your control who is under 16 years old is wearing a seatbelt or the restraint which is properly adjusted and securely fastened. Please let the driver know if you need change from $50 or more.
  Your driver can refute to take you if you are drunk, on illegal drugs or unable to pay the estimated fare.
  If you make a mess or dame the taxi, the driver can charge you up to $120 for the cost of cleaning up or costs applicable to damages caused.

CUSTOMER FEEDBACK

For all compliments or complaints

You will require the taxi number, time and date of the journey.

ASSISTANCE ANIMALS

Under the provisions of Regulation 64 (1) of the Point to Point Transport Regulation (2017) a taxi driver is not allowed to refuse to carry assistance animal including guide dogs.
Severe penalties apply.